Agreement on procedure for guests with symptoms of Coronavirus

We require all guests to read and agree to this document as part of their booking contract with The Gallery Lodges. If we have to change this document due to government policy we will let you know.

Updated on 21 July to include gov guidance on testing.

We will store guest contact details in accordance with the Government guidelines a part of the Track and Trace system. You will need to provide this information for each guest: name / address / telephone number / email.

What we are asking you to do.

Stay indoors and self isolate.
Arrange to have a test.
Inform the owners, Julie and Pete Caswell immediately.
Guests showing symptoms of Covid-19 whilst staying at The Gallery Lodges are asked to return home.
Return home using private transport and self-isolate on the journey.
We acknowledge that asking you to return home immediately is slightly different from the current gov guidance (*see text in italics at the end of the document), but please bear in mind that only under very exceptional circumstances would you be able to stay if you have the virus. Please contact us immediately you show symptoms so we can agree the best course of action.

The lodges do not have washing machines and we feel it is not a suitable place to attempt to self-isolate for a prolonged period. It would also have a huge impact on future guests’ holidays, which would need to be cancelled, and potentially expose us as the managers to extra risks.

Please consider the safety of your hosts, other holiday makers and the wider community.

We suggest that guests returning home can arrange a test at their home location, or a test centre on their journey home, and follow all government guidelines on self-isolating.  The results of this test must be provided to the owners as soon as possible. Request a test though Track and Trace –  https://www.nhs.uk/ask-for-a-coronavirus-test

 If in exceptional circumstances returning home is not possible, you will not be permitted to extend your stay without a positive test result or doctor’s confirmation. Contact an appropriate health care professional for advice.

If you are too ill to return home, and you remain in The Gallery Lodges, than all fees for all bookings affected by this self-isolation will be borne by you, the guest and payable in advance. There will also be an additional cleaning fee.

What if I am contacted by Track and Trace during my holiday?

If a guest is contacted by Track and Trace and requested to self-isolate because someone else they  have close contact with has the virus, they must return home immediately to self-isolate. The guest must inform Julie and Pete about this for everybody’s safety.

I am self-isolating or waiting for a test result at home, can I still take my holiday?

No you must stay at home. If you or a family member you live with is self-isolating or ill with the virus then you must not travel on holiday. Please give us as much notice as possible of your need to cancel and we will do our best to re-let your nights in accordance with our cancellation policy.

What if my holiday is affected by a previous guest contracting Corona Virus?

We hope this will be highly unlikely as guests with symptoms will be requested to leave immediately. We will communicate any situation to you as soon as we can. We will be required to follow additional cleaning protocols set by the government or out local authority to make the lodge safe for the incoming guests stay. In the event that we need to cancel your holiday, or any days of your stay, you will be refunded accordingly and in discussion with you.

What are the symptoms of corona virus?
This information is taken from the gov.uk  website:
https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection

“Symptoms
The most important symptoms of coronavirus (COVID-19) are recent onset of any of the following:
a new continuous cough
a high temperature
a loss of, or change in, your normal sense of taste or smell (anosmia)

For most people, coronavirus (COVID-19) will be a mild illness. However, if you have any of the symptoms above you must stay at home and arrange to have a test to see if you have COVID-19 – go to testing to arrange.”

How do I confirm I have read the document?

Guests must reply by email to confirm that they have read and understood all the Corona virus terms for their stay at The Gallery Lodges, and that they understand it is now part of our agreement with them. Guests must agree to comply with the above requirements.

Please also provide the names of both guests and let us know if guests are travelling from separate households, in which case we will follow up to collect any further contact information.
Please email pete@petecaswell.co.uk

If you have any further questions about this agreement please get in touch:  01271 816776 or by email.

We sincerely appreciate your co-operation and hope you understand that we need to have clarity on this matter in order to operate the lodges and keep everyone safe.

Julie and Pete Caswell

The Gallery Lodges

*Below we have included the current government advice:

What you need to do if you fall ill with COVID-19 symptoms while travelling

If you develop COVID-19 symptoms during your visit, do not ignore or try to hide your symptoms. It is important you act quickly to help yourself and protect those around you. It is your responsibility to stay safe and keep others safe.

If you feel unwell and experience any COVID-19 symptoms you must:

  • Stay indoors and self-isolate
  • Arrange a test using your holiday address

Do not ignore your symptoms: self-isolating and getting tested quickly is the best way that you can stay safe and protect others.

You MUST notify your accommodation provider.

If you need medical advice while you wait for your test results please contact your regular (home) GP or call 111.

If you are staying or travelling with others, they must also self-isolate and take appropriate action based on your test result.

What should I do if my test is positive?

  • If you are confirmed to have coronavirus (COVID-19), you should return home if you reasonably can.
  • You should use private transport but only if you can do so safely.
  • If you cannot reasonably return home (for example, because you are not well enough to travel or do not have the means to arrange transport), your circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority.
  • You must also tell your accommodation provider that you have tested positive.
  • If you are unwell and cannot return home, you will be expected to pay all costs to your accommodation provider.
  • Isolate and stay indoors – others you are travelling with must also isolate.

Luxury Lodges at Braunton near Saunton Sands